Privacy Policy

Welcome to the Websitewww.xbress.com

This policy shall be effective fromApril 2021

INTRODUCTION
1. We respect your right to privacy and acknowledge the importance of protecting the information collected from you or about you when visiting and using the website Xbress(“Xbress”, “the Site”); therefore, we strive to be transparent in processing your data, and work hard to keep your data secure. By visiting the Xbresssite directly or through another link, you accept the practices described in this policy.
2. Please read this privacy policy (“XbressPolicy”) carefully together with our terms of use and other policies to understand how we will treat your personal data,as this policy describes how your personal information is collected, used, and shared when you visit or make a request from Xbresssite, the steps we have taken to secure your personal information, and what are your legal rights and obligation and other practices, this policy helps you to understand the way that we use your data and our reasons for doing so.
3. You acknowledge that your continued use of Xbressservices after publishing or sending a notice about our changes to this privacy policy means that the collection, use and sharing of your personal information is subject to the updated privacy policy as of its effective date. If you do not agree to all the terms of this policy, then you may not use the website and services.
DEFINITIONS
In this policy, unless otherwise required by the context, the following terms shall have the meanings referred to.
1. “Xbress”, “Site”, “We”, “Us” or “Our”:shall refer to the website “www.xbress.com” as well as Xbress Logistics Web Services Co. W.L.L., the operator, controller and responsible of the Xbresssite in the Kingdom of Saudi Arabia, a company incorporated under commercial registration number (-----------------------) whose registered office is at ---------------------------------------.
2. “User”, “you” or “your”:shall refer to the person visiting or using the website or registering account whether he is a service provider or customer.
3. “Shipping Company”: shall refer to the entity who registers on the website for the purposes of providing transport services to customers.
4. “Policy”: shall refer to this document as well as the terms contained herein.
5. “Personal Information”: shall refer to the data and information collected about the user or the data he provides to us or the data collected about the devices he uses while communicating with the website or the data connected with visiting and using the website.
6. “Processing”:shall refer to any operation which is performed upon personal information, whether or not by automatic means.
7. “Data Processors (OR Service Providers)”:shall refer to any natural or legal person who processes the data on behalf of the data controller; we may use the services of various service providers in order to process your data more effectively.
8. “Cookies”:shall refer to small files stored on your device (computer or mobile device).
GENERAL PRINCIPLES OF COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
To the extent applicable by law, when we collect personal information, we will:
1. Providing notice to you through the website about our practices.
2. Collecting your personal information only for specified and legitimate purposes.
3. Processing your personal information in a manner consistent with the purposes for which it was collected or to which you consented.
4. Take reasonable steps to ensure that your personal information is reliable, accurate, complete, and kept up-to-date.
5. Take appropriate measures to provide adequate protection for personal information that is disclosed to third parties.
COLLECTION OF PERSONAL INFORMATION
We collect various types of information in connection with the Services, includinginformation you provide directly to us and information we collect about your use of our Services. For example:
1. Information of registering the account, which includes: (first name, last name, email, phone number).
2. Information of using Xbressservices, which includes:
  1. The data provided by the customer with respect to the shipment to which the services of shipment or carriage are ordered.
  2. The data provided by the shipping companies.
  3. The data provided by the customer about the consignee or the place to which the shipping will take place.
3. TechnicalInformation We collect information that your computer or mobile device provides to us in connection with your use of the Xbressservices, such as internet protocol (IP) address used to connect your device to the internet, internet service provider, referral/exit pages, device ID, advertising ID, and operating system, types of add-ons, date and time, number of clicks, information about your use of our services, and data related to networked devices.
4. Communication Information: We collect information when you communicate with us or the customer service for any reason, such as (full name, email address, phone number, message title, subject and message details) or The data you provide us with upon reporting a problem related to your use of the website or with either party to the agreement (Shipping Company, Customer).
5. Location Information:We collect information that may be collected by certain features that identifies your physical location, such as, your device’s GPS signal or information about nearby Wi-Fi access points and cell towers that may be transmitted to us when you use certain services and enable the location function. You can change the privacy settings of your device to turn off the functionality to share your location information.
6. Cookies and Similar Tracking Data: We and certain trusted partners operating with us or on our behalf may collect information about your activity on the services using tracking technologies, including cookies, pixel tags and/or other similar technologies.
7. Information from other sources: In addition to the information we collect from you through our services, we may receive information about you from other sources, such as the information that is shared by advertisers, developers, publishers, affiliate partners and other third parties, or social media pages and platforms, for example, Facebook, Twitter and/or other.
AGGREGATED DATA
Aggregated data is de-identified or anonymousdata and does not constitute personal data as this data does not reveal the identity of any person directly or indirectly. We may collect, use and share aggregated data such as statistical or demographic data for any purpose. If we ever combine aggregated data with your personal data, so that can directly or indirectly identify you, we will treat the combined data in accordance with this privacy policy.
SENSITIVE INFORMATION &CHILDREN INFORMATION
1. We do not collect any sensitive personal information regarding users of the Xbresssite (such as information relating to ethnic origin, religious beliefs, political opinions, health, medical condition, criminal background, etc.) when using the services.
2. We do not knowingly collect any information relating to children and do not intend to do so in the future. If you become aware that your child has provided Xbresssite with personal information without your consent, please contact us using the contact details to confirm that the information has been removed and cancel their participation in any marketing communications.
USE OF PERSONAL INFORMATION
In providing our services to you, we and third parties we work with will collect, store, and use your personal information for the following purposes:
1. To provide our services and enable you to use them and manage your account.
2. To provide support and maintenance of the site and services.
3. To enable you to order the services of shipment and carriage via the site or the provision of the offers with respect therewith.
4. To process and implementyour requests and process your payments and protect against fraudulent transactions.
5. To send electronic bill to the customer, it includes the details, the cost and the status of the request.
6. To help us to receive and deal with all complaints, inquiries, and communications provided by customers or service providers.
7. To send administrative information to you, for example, to inform you of new services we will be providing and changes to our terms, conditions, and policies.
8. To provide you with marketing and promotional materials, and offer other materials that we believe may be of interest to you, such as to send you newsletters or other direct communications.
9. To protect our rights, those of our clients, or protecting those of our affiliates and to help us prevent fraud.
10. To applicable legal proceedings or requirements or to respond to requests, communications and official inquiries from competent authorities (including courts and tribunals).
11. To use information we have collected from cookies and other technology to enhance our services and your experience with them.
12. For any other use after obtaining your consent for purposes other than those you have previously agreed to.
SHARE OF PERSONAL INFORMATION
xbress site may discloses personally-identifying information only to those of its employees, contractors and its affiliated that need to know that information in order to process it on Xbress’s behalf or to provide services available at Xbress’ssite.For the above purposes, we may share your personal information with the following third parties to provide the website and our services in the following limited circumstances:
1. Share Information with Business Partners: We may employ third party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used, we will share this information in the following case:
  1. Support, maintain and provide our technology and IT infrastructure that supports our website and the storage of your information by IT TECHNOLOGY SERVICE PROVIDERS.
  2. Process and collect payment from you by PAYMENT SERVICE PROVIDERS.
  3. Access and process your information and associated orders in order to check for any fraudulent behavior by ANTI-FRAUD SERVICE PROVIDERS.
  4. Allow us to provide you with our customer service and improve and manage your customer experience by MANAGEMENT SERVICE PROVIDERS.
  5. Assist us in the improvement of the website by ANALYTICS SERVICE PROVIDERS.
  6. Help us with marketing by MARKETING TOOLS SERVICE PROVIDERS.
  7. Select and serve relevant adverts to you and others by ADVERTISING SERVICE PROVIDERS.
2. Share Information for Legal obligations: We will also share your personal information with any entity to which we are under a duty to disclose or share your information in order to comply with any legal obligation or other legal process, or in order to enforce or apply our Terms and other legal requirements; or to protect our rights, property, or safety, our users, or others: or for the purposes of fraud protection and credit risk reduction.
3. You grant us the right to allow our employees and service providers to deal with your personal data within the limits of providing the services.
Please note that any third parties’ use of your personal information will be governed by their own privacy policies. We recommend you carefully review privacy policies to the third parties.
LEGAL DISCLOSURE
In the event we go through a business transition, we may share personal information to a third party in connection with negotiations such as merger, acquisitions, reorganization, asset sale, joint venture, assignment, transfer or any similar disposition of all or any portion of our business or assets, and personal data will likely be among the assets transferred.
RETENTION OF PERSONAL INFORMATION
1. We are committed to preserving the confidentiality of your data and information, and we undertake within the limits legally permitted not to disclose or use them in a way that conflicts with your right to privacy, and we will not rent or sell personally-identifying information to anyone.
2. Xbresssite will retain your personal information associated with your account in our archives for the period necessary to fulfill the purposes set out in this policy, unless a longer retention period is required or permitted by laws. How long we keep your personal information will vary depending on the purpose and use of information collected.
3. The criteria used to determine our retention periods include:
  1. The length of time we have an ongoing relationship with you and provide the services to you (for example, for as long as you have an account with us or keep using the services).
  2. If there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
  3. If retention is necessary for our legal position (such as for statutes of limitations, litigation or regulatory investigations).
PROCESSING OF PERSONAL INFORMATION
1. We process your personal information for the following purposes:
  1. To the performance of the contract we have with you and the relationship with you which is regulated by the terms and conditions (such as if you use our services to place an order to purchase a product, we will use your information to carry out our obligation to complete your order).
  2. To comply with legal obligations to which we are subject (such as tax obligations, and when we are obliged to comply with lawful requests from competent authorities such as law enforcement).
  3. To serve and meet our legitimate interests (such as enhancing your experience with our services, carrying out online advertising, and for fraud detection), we take steps to ensure that your rights with respect to your personal information are not infringed.
  4. For research, analytical, statistical purposes, and to identify services that may be of interest to you, it is on the basis of the legitimate interest of the Xbresssite.
2. Where personal information is processed for these purposes, the privacy impact on the users whose information is being processed will be considered.
PROTECTION OF PERSONAL INFORMATION
1. The security of your data is important to us, so we seek to preserve all user information and not be viewed by any person in contrary to our policy in force. We also work to protect this information through protected by electronic protection systems.
2. We take all necessary and appropriate security measures to protect your personal information from loss, damage, alteration, disclosure, unauthorized access or unintentional and unlawful use. However, this level of protection cannot be 100% effective unless you have your own security policies. You should not share your account data with anyone, especially your password, and if you are concerned that any of your personal data has been disclosed, you must change it immediately after you sign in to your account.
TRANSFER OF PERSONAL INFORMATION
1. Your information, including personal data, may be transferred to and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
2. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.
3. We take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
REMARKETING
We may use remarketing services to advertise on third party websites to you after you visit our service. Our third-party vendors and we use cookies to inform, optimize and serve ads based on your past visits to our service.
PAYMENTS
We will not store your payment card details, but that information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of payment information.
AGGREGATED STATISTICS
We may collect statistics about the behavior of visitors to our website, and may display this information publicly or provide it to others. However, Xbresssite does not disclose your personally-identifying information.
OBLIGATIONS OF PARTIES TO THIS AGREEMENT
1. The customer shall be bound to enable the shipping company to access and inspect the content of the shipmentand to verify that they are free of any legal impediments.
2. The parties shall be bound to maintain the confidentiality and privacy of the personal data received by each party, and they declare and shall be personally liable that the disclosure by any of them of the personal information to the other party is without any intervention by us and he shall be liable for that and we shall not incur any liability.
3. The customer agrees that the site controls only the data collected throughXbresssite or provided by the customer to us and we have no control over any data provided by the customer to the shipping companies. Thus, the customer shall be bound not to disclose any unnecessary personal data to the shipping company for the provision of services. Also, the customer shall be liable for providing directly any data to the shipping companieswithout any legal or joint liability of the site.
4. The shipping companies shall be bound to keep all the data obtained from the customers whether through us or the customers themselves and acknowledges not to exploit this data in relation to any sale, communication, direct or indirect or any exploitation of data whatsoever without having the consent of the customer who owns the data. In case of the breach of these obligations, he shall incur all the liability, claims, and compensations without our liability.
LEGAL RIGHTS
1. You have the following rights unless provided otherwise by local law:
  1. The right to request access, or update or delete the personal information we retainabout you.
  2. The right to have your information rectified if that information is inaccurate or incomplete.
  3. The right to object to our processing of your personal information.
  4. The right to request that we restrict the processing of your personal information.
  5. The right to be provided with a copy of your personal information in a structured, machine-readable and used format.
  6. The right to withdraw your consent at any time where we rely on your consent to process your personal information.
  7. The right to complain to a Data Protection Authority.
2. Please note that we may ask you for additional information to confirm your identity and for security purposes if you wish to access any of these rights and respond to such requests.
MANAGE YOUR PRIVACY
1. You have a great role in protecting your personal information and data, and you can do the following:
  1. View, control or modify the information that identifies you through your account at website.
  2. Choose how to handle cookies and other tracking technologies.
  3. Not to disclose your account or password information to anyone else.
  4. Log out always at the end of your session, especially if you are using someone else's computer or in public Internet places.
2. Xbresssite assumes no responsibility for any actions resulting from third parties' access to your information due to your failure to keep the confidentiality of your personal information.
EXTERNAL LINKS
1. OurSite or Services may include links or ads to other third parties. If you access other websites or links from the links provided on theXbresssite, the operators of those websites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from this Privacy Policy. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
2. In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook Twitter or any social media platform provider, operating system provider, wireless service provider or device manufacturer, we recommend that you review the privacy policies of these organizations and websites carefully in order to better understand your rights and obligations.
COOKIES
1. We may use cookies and other similar technologies while you access the website as part of our marketing efforts and for such purposes as to recognize the device that you are using to access the services, avoid the need to re-enter details on different occasions, enhance security, facilitate navigation, personalize your experience, and to collect information about your usage, activity on our website, understand how the services are used, and measure the effectiveness of ads. Our third-party service providers, advertisers and partners may also place similar technologies on our website. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this policy, except as required by law.
2. Cookies are a standard feature of websites that allow us to store small amounts of data that are commonly used as anonymous unique identifiers on your computer or other devices about your visit to our website. Cookies help us learn which areas of our website and which areas need improvement.
3. Some web browsers may give you the ability to enable a “Do Not Track” feature that sends signals to the websites you visit, indicating that you do not want your online activities tracked. This is different than blocking or deleting Cookies, as browsers with this feature enabled may still accept Cookies.
4. Categories of cookies:
  1. Essential Cookies: that let you move around the website and use essential features like secure and private areas.
  2. Session Cookies: which are used to run our website, and to identify and prevent security risks. For example, storing your session information or to prevent others from changing your password without your username and password.
  3. Analytic Cookies: which let us understand how you use the website (e.g. which pages you visit), provide statistics on how the website is used; improve the website by identifying any errors, and performance issues.
  4. Security and performance Cookies: which are used to collect information about how you use the website, monitor performance, improve our website and performance our services. For example, learning more about which features are the most popular with our users and which ones might need some tweaks.
  5. Preference Cookies: which are used to remember your settings and preferences and improve your experience on our website. For example, remember your language preferences.
  6. Advertising Cookies: which are used to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the efficiency of our advertising campaigns, both on our services and on other websites or apps; our third-party advertising partners may use these cookies to build a profile of your interests and deliver relevant advertising on other websites.
  7. Social Media Cookies: which are used when you share information using a social media-sharing button or “like” button, or when you engage with our content on these platforms such as Facebook or Twitter; these cookies expire in 1 year.
5. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this service.
CHANGES
1. From time to time, we reserve the right to make amendments or changes to this Policy; we encourage you to review this policy periodically to ensure that you understand how we collect, use and share information through Xbresssite and its services; If we do make changes to this policy, we will also update the "Effective Date" posted at the top of the policy.
2. Any changes to this policy will become effective once the revised version is posted on the website. By continuing to use the website and its services following such changes, you are agreeing to accept the terms of the revised policy.
POLICY APPROVAL
You acknowledge that you have read this privacy policy and agree to all of its clauses. If you have any questions or comments about this policy or our practices, please contact us via: quick.support@xbress.com

Welcome to our Privacy Policy